Terms and Conditions Divine Travel Experience

1. OUR AGREEMENT WITH YOU

Our agreement with you sets out what you are legally entitled to expect from and obligations to us. We sell products and services as an agent. You should make sure that you understand the terms and conditions which apply to your arrangements.

2. YOUR TRAVEL BOOKING

When you make a booking, you agree that you have read and accepted Divine Travel Experience Travel terms and conditions and the relevant conditions, and any terms and conditions imposed by Third Party Suppliers.
It is your responsibility to ensure that all your travel documents are correct and to bring errors or discrepancies within 24 hours after receiving booking confirmation.
When making a booking on behalf of someone, you warrant that you have the authority to accept and have read the Terms and Conditions on behalf of that person and agree to be bound by Divine Travel Experience terms and conditions and the relevant Third-Party Suppliers’ terms and conditions.
Divine Travel Experience role is to assist you to plan your travel arrangements, facilitate your bookings, provide advice, prepare to issue your travel documents, arrangements, payments and refunds where applicable.

3. DEPOSITS AND PAYMENTS

Deposits are non-refundable. Payment of a deposit enables Divine Travel Experience to hold a reservation for you.
Full payment of all travel packages should be paid 30 days before the agreed travel date.

4. DOCUMENTATION

It is your responsibility to ensure that all your travel documents are in order.
Document names in your travel documents must be the same as they appear in the traveller’s passport.

5. CHANGES TO YOUR BOOKING

If you wish to change your booking and such a change is permitted and possible, Divine Travel Experience will not charge you a service fee to process the change however, you may be charged a service fee by your Third-Party Supplier. Please note that all reservation changes are subject to availability and the terms and conditions of the product or service purchased.
Changes to name details are not allowed by many airlines and other service providers. Whilst we will do our best to make such a change, if necessary, please bear in mind that most airlines and other service providers treat a name change as cancellation to which standard conditions and charges would apply.
Flights must be taken in the sequence that they appear on your ticket or e-ticket confirmation. If you plan not to take flight booked for any reason please contact the airline in advance as soon as possible to discuss your options. If you do not do the aforesaid or check in on time for a confirmed reservation the airline may register you as a no-show, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

6. IF YOU CHANGE YOUR BOOKING

If you cancel your booking, the cancellation terms and conditions of your Third-Party Suppliers will apply as well as Divine Travel Experience’s fees outlined as discussed during the booking process.
Cancelling less than 90 days prior to travel date – transfer payments to a future trip of your choice.
Cancelling less than 60 days prior to travel date – transfer 40% of the value of the trip to a future trip of your choice.
Cancelling 30 days or less prior to travel date – cancellation fee is equivalent to the full booking value therefore, refund will not be applicable. Alternatively, you are welcome to find a replacement.
Refunds will only be paid to you once we receive the funds back from Third Party suppliers. Flight tickets are not refundable, and the airlines terms and conditions will apply.

7. INSURANCE

Travel insurance is a vital part of your arrangements. We strongly recommend that you take adequate insurance arrangements for the duration of your journey.

8. FORCE MAJEURE

Definition of Force Majeure: Neither Divine Travel Experience (Pty) Ltd ("the Travel Agency") nor the Client shall be liable for any failure or delay in performing their obligations under this Agreement if such failure or delay is due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, government regulations or restrictions, war, terrorism, civil unrest, strikes, labour disputes, airline or transportation disruptions, supplier failures, or any other unforeseeable events that render performance impossible or impracticable ("Force Majeure Event").

8.1 Consequences of Force Majeure

If a Force Majeure Event occurs, the affected Party shall notify the other Party in writing as soon as reasonably practicable, specifying the nature of the event and its expected impact on the performance of obligations under this Agreement.

During the period of a Force Majeure Event, the affected Party shall be excused from performance to the extent affected and shall use all reasonable efforts to mitigate the impact and resume full performance as soon as possible.

If the Force Majeure Event continues for a period exceeding thirty (30) days, either Party may terminate this Agreement by providing written notice to the other Party. In such cases, any amounts due for services already rendered shall remain payable.

Deposits, Refunds, and Liability

All deposits paid to Divine Travel Experience (Pty) Ltd are strictly non-refundable under any circumstances, including in the event of a Force Majeure Event. The Client acknowledges and agrees that deposits secure travel arrangements and administrative costs, and therefore cannot be reclaimed.

In the event that a Force Majeure Event results in the cancellation or modification of travel services, Divine Travel Experience (Pty) Ltd shall make reasonable efforts to secure refunds or alternative arrangements from suppliers. However, the Travel Agency shall not be liable for any costs, losses, or damages incurred by the Client because of the Force Majeure Event.

Any refunds or rebookings shall be subject to the policies of third-party suppliers, including airlines, hotels, and tour operators. Divine Travel Experience (Pty) Ltd shall not be responsible for any refusal or delays by third-party suppliers in processing refunds or rebooking requests.

The Client acknowledges that travel insurance is strongly recommended to cover unforeseen events, and Divine Travel Experience (Pty) Ltd shall not be responsible for losses not covered by such insurance.

Application of Clause

This Force Majeure Clause shall apply to all bookings and services provided by Divine Travel Experience (Pty) Ltd and shall take precedence over any conflicting terms in this Agreement.

Our Terms and Conditions